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Frequently asked questions

What are PEAK LABS products intended for?

All products are supplied strictly for legitimate, in-vitro laboratory research by qualified researchers. They are not for human or veterinary use, consumption or application of any kind.

Who can purchase from PEAK LABS?

Purchasers must be 18 years of age or older and must acknowledge on entry that products will be used solely for legitimate laboratory research.

What does pre-order mean?

Pre-order products are not currently held in stock. You can place an order now — pre-orders typically dispatch in around 30 days, though timing is not guaranteed and can take up to 60 days. Prefer not to pre-order? Send us a message through the contact page with what you need and we can look at getting it in — we simply don't hold stock of every item.

Which payment methods do you accept?

We accept direct bank deposit. Our bank details are shown as soon as you place your order and are emailed with your order confirmation. Use your order number as the payment reference and your order is dispatched as soon as payment clears, usually the same or next business day.

Do you offer free shipping?

Yes — orders over A$250 ship free with standard shipping. Standard is a flat A$12 (1 to 5 business days) and Express is A$20 (1 to 3 business days). Every parcel is tracked, and we deliver within Australia only.

Do you offer bundle discounts?

Yes — bundle pricing applies automatically at checkout across our research compounds: any 2 items 15% off, any 3 items 25% off, and any 4 or more items 30% off. Mix and match any compounds. Bacteriostatic water is a flat A$10 and is not included in bundle pricing.

How quickly are orders dispatched?

In-stock orders are dispatched once payment clears, typically within one to two business days. You will receive tracking details by email as soon as your parcel ships.

Can I see the purity testing?

Yes. Supplier certificates of analysis cover the range — see our Purity Testing page. Full certificates are available on request: contact us with the products you need and we will email them to you.

What is your returns policy?

Please review our Shipping and Returns page for full details, or contact our team by email and we will be happy to help.